Support Resources

WE’RE HERE TO HELP

At Trace Genomics, supporting our customers is one of our top priorities. Have a question? Check out our frequently asked questions below.

To speak with a member of our Agronomic Services team, please email us or give us a call at +1 650-332-6661. Our business hours are Monday through Friday from 9 AM to 5 PM PST.

Email Us

FREQUENTLY ASKED QUESTIONS

How do I submit samples?

The first step is to place an order for a soil sampling kit. You can place your soil sampling kit order through the Contact Us form. We will contact you and determine the supplies you need.

How do I take a sample?

Proper sampling combines a lot of different decisions. Some of the variables involved are: sample depth, cores per composite, sampling resolution and time of year. We are happy to help you prepare your sampling plan. Please contact us to start the discussion.

What can I do with the results?

Here’s what you can use Trace’s test to inform: crop rotation, variety selection, fertilizer and crop protection, product selection and soil health practices.

What is your turnaround time?

The turnaround time is approximately 4-6 weeks from the time we receive your sample. We are making strides to reduce turnaround time.

How do you protect my personal data and information?

All customer data is stored in the cloud and is encrypted end-to-end using stringent security measures that are similar to those used for storing, encrypting and accessing medical records and patient information. Please refer to our Privacy Policy for detailed information on how we handle customer data, privacy and confidentiality.